FAQs

1. What happens if the debtor refuses to pay or disputes the debt?

Some Debtor will pay only when they receive a letter from a Debt Recovery Agency. We send your client a pre-litigation letter informing them that unless they pay the debt within 7 days that a court summons will be issued. During this period we will call the debtor and advise them of pending legal action. We will also deal with all communication between client and debtor. With litigation includes the above but after 7 days we will automatically issue a court summons if payment or reason for non payment has not been given.

2. Will I have to attend court?

In most cases you will not need to attend court. VBS will complete all the paper work that is required. If the claim is defended we will mediate with the debtor to try and resolve the case or move for the courts to make a judgment.

3. My debtor is not in the UK.

VBS works on an international basis. No matter where the debt is we will work with our worldwide associates to recover the debt.

4. How do I place a debt with you?

Our aim is to make the process as simple as possible for you. You can submit a debt online, by email, fax or telephone.

5. How can I pay any court fees?

Court fees are payable in advance. An invoice will be sent to you which can be settled by direct bank transfer, cheque or online with your debit or credit card.